ACT Dental, All Rights Reserved © 2017

Does any of this sound familiar?

3 Monthly Payments of $990

$2970

52 Units of videos, exercises, worksheets & quizzes
ACT U 52 “Box Set” including printed manual, 5 USB video flash drives (Train wherever, whenever!)
Up to 10 user logins
One “Golden Ticket” for free admission to any ACT Event (Valued up to $997)
20 Hours Continuing Education Credit
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Becoming an Exceptional Dental Practice 

Just Got Easier...

You have a great idea of how you’d like your dental practice to operate, but you don’t know where to start.

You’ve spent countless hours trying to figure out the systems and strategies that make a good practice GREAT, but 
you’re sick and tired of the complexities?

You’re practicing great dentistry, but 
the overall operation of the practice isn’t as smooth and predictable as you’d like?

You’re out of fresh ideas.

Your team meetings (if you’re still even having them!) are 
the same old gripe sessions
 week after week and month after month.

If you answered “Yes” to any of these questions, you already know how hard it can be to find quality, effective solutions

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That's why we created ACT U 52

We were tired of hearing stories about great dental practices being let down time and time again in the pursuit of great training...bouncing from program to program and finding:

Presentations that were long on promises, short on details and void of solutions.

Long, boring videos with nothing but a talking head explaining complicated concepts.

“Training programs” that would have been more accurately labeled “sales pitches.”

HUGE price tags, with little potential for return. 

Never get sucked into those aggravating training traps again!

ACT U 52 is your one-stop resource for all the solutions, strategies and systems you need to take your practice from good to EXCEPTIONAL. 

When you register for ACT U 52, you’ll unlock the vault, and have access to all the answers:

 

ACT U 52 combines the power of video, engaging team exercises and real-life examples from thriving practices. Each unit is perfectly sized to fit into your meetings, where your team can watch, understand and easily implement the system.

Are your fees in line with what you should be charging? How much is your accounts receivable really costing you? See specific financial arrangement ideas. Know the right language to use with past-due patients, and detailed examples of how to get them to pay.

Dozens of proven, profit-boosting solutions at your fingertips

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Say goodbye to holes in the schedule with better scheduling. See block scheduling strategies that work. Load your day with your best patients, minimize cancellations, and keep your entire team on time.

No more stumbling through that new patient phone call! Get past the deal-killing insurance questions, and know exactly what to say to get that caller appointed. Also, are you making the right outgoing calls? Get clear on how to keep your existing patients from falling out of the schedule.

 

The keys to a full, organized schedule

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The best phone strategies: Turn first-time callers into new patients!

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Ease those difficult conversations about performance and compensation. Get everyone onboard with what you charge and why you charge it. Engage in fun team exercises to help you all sell more dentistry. Receive our entire 10-step hiring process so your next hire is the perfect hire.

 

Financial solutions for a healthy practice

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Cut team conflict: Improve culture and communication

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What will we cover in ACT U 52?


Take a look at the entire curriculum! A 252-page digital companion guide!

MODULE 1

YOUR VISION, YOUR PRACTICE,  & STRUCTURED MEETINGS

1.1 Vision

1.2 Total Practice Image Exercise

1.3 Team Meeting Strategies

1.4 Morning Action Slip: The Key to an Effective Huddle

1.5 Huddle Up! Putting the Morning Action Slip in Play

FINANCIAL POLICIES & STRUCTURE 

MODULE 2

2.1 Know Your Number: 7 Areas of Financial Health

2.2 Fee Balancing

2.3 Creating a Clear Financial Policy

2.4 Financial Arrangement Form

2.5 Accounts Receivable: Dealing with Outstanding Balances

2.6 Staying Compliant: Unclaimed Patient Credits

MODULE 3

PROTOCOLS FOR HEALTHY PRODUCTION

3.1 Build an Effective Practice Checklist

3.2 P.I.T. Stop Strategy for Communicating Treatment and Cost

3.3 Improving Hygiene Profitability

3.4 The Perio Letter

3.5 Dealing with Chronically Late Patients

MODULE 4

HYGIENE, PERIO, PRODUCTION FLOW STRATEGIES

4.1 Room and Tray Setup (Hygiene, Perio, Restorative)

4.2 The 1-Hour Hygiene Exam

4.3 Rapport 2nd: A Method of Streamlining Hygiene

4.4 Tips for Staying on Time

4.5 Improved Lab Tracking

4.6 Emergency Information Form

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MODULE 5

PHONE SKILLS: ADDING PATIENTS & KEEPING THEM SCHEDULED

5.1 Kirk’s 7 Phone Tips

5.2 New Patient Telephone Slip

5.3 Say This, Not That!

5.4 8 Outgoing Calls You Must be Making

5.5 7 Ways to Handle Angry Patients and Reverse Bad Reviews

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6.1 A,B,C: The Patient Identification System

6.2 Admin & Hygiene: Cancellation Killers!

6.3 Block Scheduling Strategies

6.4 The Phantom Column

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SCHEDULE AND CANCELLATION MANAGEMENT

MODULE 6

MODULE 7

IMPROVED CASE PRESENTATION AND ACCEPTANCE

7.1 The Walk of Amnesia: 6 Steps to Case Acceptance

7.2 Open-Ended Question Strategies

7.3 Case Planning Form

7.4 Financial Team Exercise

7.5 Diffusing Skepticism During Case Presentation

7.6 Case Acceptance: Treatment Follow-up

7.7 Soft Dollar Giveaways

7.8 Levin and Derse Treatment Planning Brochure 

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MODULE 8

INSURANCE PROTOCOLS

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8.1 6 Steps to Improved PPO Negotiations

8.2 Improved Insurance Tracking

8.3 Insurance Utilization Report

MODULE 9

INTERNAL TEAM COMMUNICATION AND RELATIONSHIPS

9.1 “Can I Have a Raise?”

9.2 3-Minute Team Presentations

9.3 10 Steps to Hiring Part I

9.4 10 Steps to Hiring Part II

9.5 Pick a Card! (Reviewing Fees as a Team)

9.6 Better Performance Reviews that Benefit Everyone

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10.1 Practice Branding Team Exercise

10.2 Double Your New Patient Numbers

10.3 Patient of the Day

10.4 Thank Yous that Bring Returns

CONTINUING GROWTH WITH INTERNAL MARKETING/ REFERRALS

MODULE 10

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Here are the exact benefits and profit-building potential from each module:

Get started by reaffirming (or even establishing) the type of practice you want to be moving forward. How do you see yourself and your team practicing in the future? Once your vision is clear (and we’ll tell you exactly how to create it), you can begin the steps to getting there. As a team, you’ll take a fresh look at your practice, and the specific areas that need immediate and long-term improvement. Another major hurdle you’ll tackle in Module 1? Nailing down efficient team meeting and morning huddles. THIS IS A KEY PART OF YOUR OVERALL PRACTICE GROWTH!

 

MODULE 1

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The morning huddle [section] has helped us more than I could ever express!


JANE KNIGHT MARTIN, DDS
 

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South Milwaukee, Wisconsin 

Time to look at the health of your financials, including collections and overhead...everything down to how much you’re spending on supplies. We want to help you get those numbers in order and your practice down to a healthy overhead. You’ll see how to look at your fees as a team. Are they set correctly? Find out how (and how often) to balance those fees. Do your patients understand them? Do you have specific financial arrangements and policies in place to make sure you’re getting paid? After module 2, your front will have a better grip on accounts receivable.

 

MODULE 2

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Moving from financial structure to your practice day, you’ll see some fool-proof checklist strategies that solve disorganization and promote team harmony. How are your handoffs form back to front? The P.I.T. Stop strategy will put your entire team on the same page when communicating treatment, time, and cost of all procedures. We’ll also show you how to get the most out of hygiene, making sure you’re accurately classifying and billing your hygiene and perio services. Discover how to ease the difficult conversations when it comes to moving them into advanced treatment. We’ll also give you some tips for dealing with one problem that can blow up your schedule in a hurry: Chronically late patients!

 

MODULE 3

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In this module you’ll take a deeper dive into production flow strategies. Beginning with high-end tray set up strategies, we’ll show you how some amazing practices streamline their hygiene and restorative systems. Streamlining is key, because it also keeps you on  time... so we’ll strategize time management too. Discover proven solutions for keeping lab cases from stacking up (or worse, patients showing up before the lab order is ready!)...and a slick system for determining and scheduling “true” emergencies. Let’s do more to get your entire team home in time for dinner!

 

MODULE 4

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We can’t say it enough: The telephone is the most important piece of equipment in your practice. How effectively are you using it? Are potential new patients tripping you up with nightmare questions about insurance? You’ll learn how to handle those with ease. Get specific language tips to move callers straight from the phone, into your schedule. Remember, the phone is a two-way communication tool! Is your admin team making all the critical outgoing calls to support a healthy recare system? And we hope you don’t get many angry patients on the line. But after Module 5, you’ll know exactly how to diffuse those tricky situations, and turn your most upset patients into your greatest advocates.

 

MODULE 5

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At this point in your program, you should be seeing less holes in your schedule. Let’s plug even more of them by making sure you are giving your best patients optimal placement in your schedule. This is where the patient identification system comes in. You’ll discover an amazing system that works with your software to instantly identify your most reliable patients, and know how to give them priority in your schedule. Discover some unique strategies for preventing cancellations. Also, are you blocking your day efficiently? Unlock the most effective strategies to make the best use of your time, so doctors and hygienists are working in perfect tandem.

 

MODULE 6

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Case acceptance should not and cannot be solely the doctor’s responsibility! Does everyone know what procedures you perform, why they’re necessary, and the reason for the costs? Module 7 is all about making sure the entire team is involved in the process of selling dentistry. This section is chock full of tools you need to make sure you’re effectively following up on treatment presented, and making sure your patients understand the value of it. After this module, you’ll have the systems in place to make sure more patients say “yes” to more treatment. You’ll also see some real-life case acceptance strategies utilized by some of our most successful clients.

 

MODULE 7

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We know the topic of insurance can be a nightmare for dental practices. It need not be! Though negotiating with PPOs seems impossible these days, we’ll walk you through the most effective strategies to get better reimbursements.  If you do want a real nightmare story, we’ll share one that happened to a dentist we know. The happy ending: You’ll be sure to avoid simple mistakes and oversights that can cost thousands. Also learn a system for making sure your patients’ insurance is putting money in YOUR pocket.

 

MODULE 8

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“Can I have a raise?” “Should we do a performance review?” ...Those are two topics doctors and team members would rather avoid. No longer. Communication is the key to a healthy culture... but hesitancy over difficult topics like compensation and job performance often get in the way. Learn how to have open, confident conversations about these tricky topics. Module 9 also includes our 10-step hiring guide to make sure you get honest, hardworking team members that fit your culture. 

 

MODULE 9

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Did you know your patients are more than 10 times as likely to share negative experiences with you than positive ones? As much as you’d like to think it happens all the time, patients rarely return to work and say, “I just had the best dental appointment ever.” But what if they did say those things about your office? It can happen!!!! This is another key to a full schedule, and with a few simple systems, and the right language and communication strategies with patients, you can grow your patient base like wildfire. We’ll show you how!

 

MODULE 10

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ACT U 52 induces great discussion, it is seriously great for team meetings!

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McLean, Virginia 


STEVEN A. LEBEAU, DDS, FAGD, OFFICE MANAGER, DONNA

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The information in ACT U 52 has been excellent. Everything I've gotten through so far is really going to help us with adding some structure to our team meetings, and you know, any times you can get little pearls of wisdom that help you do things more efficiently, it always helps!

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BRIAN SUTTON, DDS


Kansas City, Missouri

Here is what you get when you sign up for ACT U 52

Kirk Behrendt is your host for all 52 videos...chock-full of information, but short enough to be watched and Reviewed in team meetings.

 

Detailed Videos

All of the valuable training is included in this easy-to-follow manual.

252-Page Digital Companion Guide

Sample Systems & Checklists

Get actual written systems, checklists and examples from thriving practices.

 

The ACT U 52 Box Set

Order the entire program and get the videos and a physical companion guide delivered to your door, no shipping details or payment
necessary. Have your ACT U 52 program on hard copy forever!

 

Free Event Admission

In your box set, also receive a “golden ticket” for a seat at any ACT event, including our signature event, ACTivate (worth up to $795!).

Individual Team Logins

Get actual written systems, checklists and examples from thriving practices.

 

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It has the video and the sheets and the workbook to work through together, and assignments to do with each other. It just simplifies it. I don't have to come up with material and then present it to the team. It’s just - BOOM! Right there… and you can implement that right away. Grow as a team.

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Rockford, Illionois 

JONATHAN ROHL, DDS

Frequently asked questions about ACT U 52

Is ACT U 52 something the dentist should do individually, or should the team be involved in all discussions?

We’ve generally designed the modules to be viewed as a team.  The doctor may choose to pre-screen  units that relate specifically to practice finances, compensation or performance reviews. We believe discussions of overall vision, fee balancing and financial arrangements are best discussed as a team, as everyone will contribute to the overall success of these systems. 

 

We’ve designed ACT U 52 videos to boost your team meetings, not stifle them! That’s why each video ranges in length from three to 10 minutes. The team exercises may take as long as 45 minutes. We also realize larger systems (such as a more effective morning huddle) may be strategies you improve over several months. That’s why ACT U 52 also contains short, simple team exercises in areas such as understanding fees and language for treatment acceptance.

 

How long are the videos? How long will it take to finish and implement each unit?

What if we have team members on vacation, or we generally fall a few weeks behind?

We offer up to 10 individual team member logins, so team members can catch up if they fall behind. Your membership will stay active for a year, or as long as you want to maintain a month-by-month membership thereafter. You can also click here (or see below) to receive your own “box set”…an actual hard copy of the entire program when you choose our “pay up front” option.

 

What if we get stuck, or find we need help (or motivation!) to get through the program?

The ACT U 52 Advanced program has you covered. Get all the benefits of our self-guided program, with your own coach to keep you moving forward. Call Nate at (800) 851-8186 for more details.

 

How can I get more manuals for my team members?

You can order extra manuals for $99 apiece. We’ll handle the shipping cost and details for you!

 

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I absolutely LOVE this program…It has helped us brainstorm ideas to improve our practice. Especially with efficiency! A fine oiled machine still needs maintenance and upgrades!

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Cozad, Nebraska


TIMOTHY DAVIS, DDS 

Pricing for ACT U 52